Client Care Assistant at Sanlam: pretoria




Permanent Junior position

Pretoria CBD, Gauteng

 About the Position

What will you do?

  • Rendering of excellent client service.
  • Telephone administration.
  • Customer care (receive of and personal interaction with existing and potential clients) at Sanlam Trust reception counter.
  • Effective communication, listening, understanding and interpreting to meet clients’ requirements.
  • Handling of enquiries related to estates, wills and trusts.
  • Administrative responsibilities (managing e-mail, faxes, incoming and outgoing mail, record keeping).
  • Time and priority management.
  • Office management.
  • Keeping and updating of asset register.
  • Managing the stationery requirements of the office.
  • Dealing with the administration of renunciations.
  • Assistant to the Estate Operational Manager.
  • Operational responsibilities (housekeeping, applying of safety and security measurements)

Qualifications and experience

  • Grade 12
  • 2 years’ experience as a Receptionist within a frontline client care environment

Knowledge and skills

  • Business ethics
  • Protocol and telephone etiquette
  • Time management strategies
  • Understanding of cultural diversity
  • Knowledge of SPF Distribution will be an advantage.

Personal qualities

  • Excellent communication skills in English and Afrikaans
  • Problem solving
  • Information gathering
  • Initiative
  • Concern for accuracy
  • Managing work
  • Team success
  • Results driven
  • Building customer loyalty
  • Building and maintaining relationships
  • Adaptability
  • Computer skills (MS Office)

Please note that this is a Post Grade 5 role

Due date for applications: 07 May 2018

Desired Skills

  • Customer service
  • Time management
  • SPF distribution
  • Information gathering
  • Ms Office
  • Telephone administration
  • Estates
  • Wills
  • Trusts

Desired Qualification Accreditation

  • Grade 12 / Matric



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