June 13, 2018

Administrator: Quality Assurance
Assupol Group – Menlyn Park, Gauteng
To provide quality administration service in respect of quality assurance that results in the improvement of service and sales. 1. Provide quality administration service in respect of Quality Assurance
Contribute to the implementation of a quality assurance process within the call centre
Assess calls and achieve set assessment target
Keep record of sampled calls
Provide feedback for coaching of call centre staff based on quality issues identified
Identify risks, contribute to action plans and monitor the progress of these
Training of new consultants on QA related standards
Provide input to process and system enhancements, especially in support of product, process or quality issues
Ensure that quality assurance is aligned with service standards within the operational environment
Contribute to monthly / weekly quality reporting
Demonstrate an excellent knowledge of all Assupol products, claims conditions and retention criteria in order to monitor customer experience
Actively recommend the Call Centre staff that demonstrate high levels of quality service to their team leaders and Call Centre management
Adhere to agreed process in order to deliver targeted operational results
Comply with corporate governance policies, procedures and standards
Performing investigations and ad-hoc projects
2. Fit and Proper Requirements

Adhere and comply to FSB board notice in terms of FAIS
SkillsMap – 22 hours ago

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