Clerk: IL Client Services Administration (Assupol)

1.Attend to client queries

  • Confirm documents have been received for loan applications; amendments; changes to beneficiaries;

noting of cessions; payment method change; broker notes or cancellation enquiries (TCF)

2.Process changes to payment methods; personal and contact details and beneficiaries

  • Validate clients personal information (TCF)
  • Update changes on the system (changes to debit order; or to PERSAL) (TCF)
  • Update changes to personal and contact details (TCF)
  • Update changes to beneficiaries (TCF)
  • Make notes on the system (TCF)

3.Process cancellations

  • Validate client personal information (TCF)
  • Retirement: (TCF)
  • Check values on the system
  • Process the cancellation and refer to the Actuarial department
  • Suspend premium payment
  • Process payment if value is less than minimum required by SARS
  • Activate paid up status if the value exceeds the minimum required by SARS
  • Inform the client and make notes on the system
  • Surrender (TCF)
  • Check values on the system
  • Cancel the policy
  • Submit documents to Supervisor for payment
  • Single Premium (TCF)
  • Check if there was any partial surrender within the first 5 years
  • Inform the client the request cannot be processed if there was a partial surrender
  • Process request and submit for payment if there was no partial surrender
  • Policies without values
  • Process the cancellation
  • Make notes on the system

4.Re-in state policies

  • Validate clients personal information (TCF)
  • Check policy type (TCF)
  • Refer to new business for medical if there is life cover and waivers (TCF)
  • Process re-instatement if it is within the allowed period (TCF)
  • Make notes on the system (TCF)

5.Process cessions

  • Validate clients personal information (TCF)
  • Note cession according to the bank request (TCF)
  • Inform the bank and the client in writing (TCF)
  • Make notes on the system (TCF)

6.Validate client correspondence

  • Verify correctness of client information (TCF)
  • Attend to incoming documents



  • Matric


  • RE 5 (Advantage)
  • 60 or 120 credits on NQF level 5 Wealth Management (Advantage)


  • 2 Years’ experience in client services administration

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