Night Shift Outbound Collections Agent – City of Johannesburg

 Gauteng

Key Performance areas

COLLECTIONS MANAGEMENT

Ensure that allocated collection targets are achieved
Ensure that allocated productivity targets are achieved
Use effective communication and negotiation to ensure successful commitments to pay Promises to Pay
Followup daily on progress of the PTPs and the respective statuses to optimise collections
Ensure full understanding of products working on
QUALITY MANAGEMENT

Understands, interprets and applies laws, rules, regulations, policies andor procedures to collections process
Adhere to utilize the collections call scripts
Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
Deals with people andor debtors in a manner which shows empathy, tact, and professionalism

Requirements

Working experience within an outbound debt collections environment outbound sales environment outbound customer service environment
1 2 years Collections experience
2 years and above call centre experience would be advantageous
Credit and Criminal clear
Strong communication skills
Computer literate
Understanding working knowledge of a collections system is advantageous

Skills

Target driven
High level of integrity
Strong work ethic
Selfmotivated
Able to work under pressure
Reliable
Time management
Able to work in a team

Remuneration Structure

Basic Salary PLUS Uncapped Commission
Funeral Cover at the full cost of the employer
Life Cover at the full cost of the employer
Disability Cover at the full cost of the employer
Medical Cover at the full cost of the employer, after successful completion of probation period

Working Hours

NIGHT SHIFT

Monday Thursday 1600pm until 2030pm
Friday 1600pm until 2000pm
Saturday You will be required to work a maximum of 2 Saturdays per month, each Saturday from 0800am until 1400pm

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Coca Cola: Learnership Programme 2019 

Closing Date: 04 December 2018
Location: Linbro Park

Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in our Logistics Interaction Centre . We are looking for talented individuals with the relevant skills and experience for 10 LIC learners (of which 5 must be disabled learners), which is based in Linbro Park. The successful candidate will report directly to the Logistics Interaction Centre Manager.

KEY PURPOSE:

The purpose of this program is to equip learners to understand and acquaint themselves with the processes related to monitoring and interaction with Owner Drivers and the Logistics teams on operational requirements to ensure execution and adherence to plans whilst delivering excellent customer service. .

Key Duties & Responsibilities

  • Execution of daily plans
  • Effective handling of Owner Driver issues or queries regarding delivery
  • Warehouse picking and loading tracking
  • Load and bay allocation
  • Effective usage of systems
  • Optimising customer service
  • Optimising distribution performance
  • Interaction between the Logistics Interaction Centre, Distribution and Customer Interaction Centre

The Learnership runs over a period of 12 months. To successfully complete the programme, the learner must obtain a minimum value of 142 credits. Through the completion of the Learnership, they will receive a Further Education and Training Certificate in Road Transport Supervision NQF Level 4.

Skills, Experience & Education

  • Grade 12/Matric with Maths, and two South African Languages with English as the home language or at least a first additional language
  • Applicants must be unemployed
  • No Experience required

Competencies required:

  • Attention to detail
  • Self Motivated and self starter
  • Customer interaction skills
  • Telephone skills and etiquette
  • Customer focused attitude
  • Interpersonal skills
  • Ability to work in a team

General

50% of appointed candidates must be disabled.
Only candidates who are currently unemployed will be considered.
Candidates must not have already completed the National Certificate: Contact Centre Support NQF 2 as this is an outcome of the learnership (candidates who have already done this qualification cannot be considered).

The Learnership runs over a period of 12 months. To successfully complete the programme, the learner must obtain a minimum value of 142 credits. Through the completion of the Learnership, they will receive a Further Education and Training Certificate in Road Transport Supervision NQF Level 4.

How To Apply

Apply Online for the Coca Cola Learnership Programme

RMA: Graduate / Internship Programme 2019

Closing Date: 03 December 2018
Location: Johannesburg

Rand Mutual Assurance invites applicants to apply for Internships / Graduates Programme for 2018 in Parktown Johannesburg. The duration of this internship programme is 12 months and is commencing 01 February 2019.

Rand Mutual assurance aims to provide opportunities for qualifying candidates to gain skills, knowledge and experience, whilst at the same time, positioning the successful incumbents for active and meaningful participation in the labour market.

Knowledge, Skills and Competencies required:

  • Applied Learning
  • Building Customer Loyalty
  • Contributing to Team Success
  • Managing Work (Includes Time Management)
  • Initiating Action
  • Stress Tolerance
  • Willing to learn
  • Project wide perspective
  • Team player

How To Apply

Applications are invited from unemployed South African citizens, who have completed an NQF Level 5 qualification in any of the fields of study listed below:

Data Analytics Grad / Intern

  • Relevant IT related tertiary qualification
  • B Degree in Auditing
  • National Diploma / Degree in Computer Science & Informatics

Apply Online for the RMA Data Analytics Graduate / Internship Programme

Medical Benefits Grad / Intern

  • A relevant Clinical Associate NQF6/7/8
  • Diploma or Degree in Nursing
  • Relevant diploma or Degree in Applied Health or related field
  • RE5 certification is advantageous

Apply Online for the RMA Medical Benefits Graduate / Internship Programme

Membership Grad / Intern

  • Matric – Grade 12 (NQF Level 5) with full FAIS qualification and or RE5
  • Computer Literacy
  • MS Office proficiency – Intermediate

Apply Online for the RMA Membership Graduate / Internship Programme

Claims Management Grad / Intern

  • Higher certificate/ Diploma in Occupational Health
  • Higher Certificate / Diploma in Healthcare, Insurance Claims or Case Management
  • Bachelor of Pharmacy
  • Bachelor of Medical Practice
  • Bachelor of Nursing

Apply Online for the RMA Claims Management Graduate / Internship Programme

Finance Grad / Intern

  • Higher certificate/ Diploma in Accounting
  • Higher Certificate / Diploma in Finance & Business Economics

Apply Online for the RMA Finance Graduate / Internship Programme

City of Ekurhuleni: Police Constable Learnership Programme 2019

Location: City of Ekurhuleni

Selection Criteria:

  • Physical fitness
  • Driver evaluation
  • Psychometric assessment (if Required)
  • Medical assessment
  • Complete an English proficiency pre-requisite test (If Required)
  • Fingerprints and qualifications will be verified.
  • Trainees will be subjected to the terms of the training contract: Trainees undergo training in the following aspects:
  • National Road Traffic Act & Regulations, Legal Subjects, SAPS Act, By-laws. Domestic Violence Act, Social Crime Prevention Act, Firearm Training, etc.,
  • Must be willing to undergo intense training including after hours.
  • PERMANENT EMPLOYMENT IS NOT GUARANTEED AFTER COMPLETION OF LEARNERSHIP

Qualifications

Minimum Requirements:

  • Be in possession of a legitimate RSA Identity document (Certified copy to be attached) Be in possession of a legitimate Senior Certificate/Grade 12 (Certified copy to be attached
  • Valid driver’s license – at least a Code B (manual transmission) (cards not expired) (Certified copy to be attached)
  • Have no criminal record or illicit activity recorded
  • Have not been declared incompetent to possess a firearm in terms of Sect 102, 103 or 104 of the Firearms Control Act 60/2000
  • Be Proficient in English
  • Be healthy, physically fit and of a stable mental condition (Attach an original medical certificate as proof stating medical fitness to undergo physical training).
  • Must be younger than 35 years of age on 1 July 2019
  • Be a South African Citizen, residing in the municipal area of the City of Ekurhuleni (Attach proof of residence and affidavit to confirm address if the surname differs from the registered owner).

How To Apply

Apply Online for the City of Ekurhuleni Police Constable Learnership Programme

Enquiries: Tel: 0860 54 3000; E-mail: call.centre@ekurhuleni.gov.za

Applications will not be considered if the necessary required qualifications and documents are not attached to the online application

Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained. Should candidates not be informed of the outcome of the application within eight weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribe to the principles of the Employment Equity Act and reserves the right not to appoint.

Conveyancing Secretary – Bonds Cancellations Absolut Career Personnel 

Pretoria, Gauteng
R10 000 a month
Law firm in Pta East urgently needs a Bond Cancellation Conveyancing Secretary. Must have up to date Bond Cancellation exp.
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Gauteng Provincial Department of Human Settlements Bursary South Africa 2018 – 2019

ABOUT THE COMPANY – GAUTENG DEPARTMENT OF HUMAN SETTLEMENTS

The Gauteng Provincial Department of Human Settlements (GDHS) aims to build sustainable communities and provide their communities with access to affordable housing. The GDHS is responsible for delivering housing that provides housing products to low-income, middle-income and high-income earners, through their Mixed Housing Developments programme.

ABOUT THE BURSARY PROGRAMME – FIELDS COVERED

The Gauteng Provincial Department of Human Settlements will be awarding bursaries within the following fields of study:

  • Architectural Studies
  • Architectural Technology
  • Building Surveying
  • Civil Engineering
  • Construction Management
  • Construction Science
  • Development Planning Studies
  • Environmental Planning and Development
  • Geographic Information Systems
  • Human Settlements Qualifications
  • Land Surveying
  • Landscape Architecture
  • Landscape Technology
  • Property Economics
  • Quantity Surveying
  • Surveying
  • Town and Regional Planning
  • Urban and Rural Studies

 

MORE ABOUT THE BURSARY PROGRAMME – COVERAGE VALUE & CONTRACT

The bursary will cover the following expenses: registration fees, tuition fees, prescribed books, study materials and student accommodation.

Successful bursary recipients will be required to enter into a bursary contract with the GDHS.

Shortlisted candidates will then be contacted – should you not receive any feedback, please regard your application as unsuccessful.

ELIGIBILITY REQUIREMENTS

Applicants must satisfy the following minimum entry criteria before applying (please note that failure to satisfy all the requirements will lead to your application not being considered):

  • South African citizen
  • Between 18 and 35 years old
  • Reside within Gauteng province
  • Currently in Matric OR have completed Matric
  • Studying OR plan on studying full-time within one of the aforementioned undergraduate fields of study
  • Studying OR have been accepted to study at an Institution of Higher Learning in Gauteng
  • Strong academic record
  • NOT currently in possession of another bursary award or financial assistance from any other organisation
  • Students with disabilities are welcome to apply
  • *Preference will be given to students from disadvantaged backgrounds

 

HOW TO APPLY FOR THE BURSARY

Application forms are available at one of the following addresses (ground floor, reception):

  • Department of Housing: 11 Diagonal Street, Johannesburg (blue glass building)
  • Department of Human Settlement: 1 Loch Street, Meyerton
  • Gauteng Department of Human Settlement Tshwane: 50 Hamilton Street, Arcadia
  • Gauteng Rental Housing Tribunal: 129 Fox Street, Johannesburg
  • 56 Cnr Kruger & Burger Street, Krugersdorp
  • 68 Voortrekker Road, Navada Building, Alberton

 

Submit clear copies of the following supporting documentation along with your completed application form (the submission of these documents is compulsory – if any items are missing, your application be disregarded):

  • ID document (certified copy)
  • Matric latest results, if currently in Matric (certified copy)
  • Matric certificate, if completed Matric (certified copy)
  • Latest academic record, if at tertiary level (certified copy)
  • Admission letter from an Institution of Higher Learning
  • Proof of residence (rates account/ statement of water and lights)
  • Parents/ guardians proof of income (latest payslips if employed/ affidavit if unemployed)
  • Parents/ guardians bank statements

 

Applications must be delivered to one of the aforementioned addresses.

Applications must be marked in an envelope as follows “APPLICATION FOR GDHS EXTERNAL BURSARY PROGRAMME 2019” as well as your field of study.
Please note that emailed and faxed applications will not be accepted

CLOSING DATE

30 November 2018.
(Applications submitted after this date will not be accepted – please apply before the closing date to ensure your application is considered.)

CONTACT THE BURSARY PROVIDER

For any queries related to this bursary programme, please contact the Gauteng Provincial Department of Human Settlements directly:
Contact People: Mr P Mukumela / Mr P Mlaba
Tel: 082 562 4641 / 074 905 5979
Email: philemon.mukumela@gauteng.gov.za / nkosana.mlaba@gauteng.gov.za

SEIFSA Bursary South Africa 2018 – 2019

ABOUT THE COMPANY – SEIFSA

The Steel and Engineering Industries Federation of Southern Africa (SEIFSA) was founded under the national umbrella organisation, the South African Federation of Engineering and Metallurgical Associations (SAFEMA), in 1941 in Bloemfontein and in 1942 in Cape Town. SEIFSA is a national employer Federation which represents the engineering and metal industry. The company has, for the past 70 years, provided employer Associations with support and campaigned for policies to improve the business environment for their members.

SEIFSA’s main mission is to be the utmost respected advocate within the engineering and metal industry in Southern Africa, so that they may develop innovative businesses prospected for growth and working alongside stakeholders for the best interests of the country.

ABOUT THE BURSARY PROGRAMME – FIELDS COVERED

SEIFSA bursaries are intended for undergraduate Engineering students, with strong academic results.

Bursaries will be awarded within the following fields of study:

  • Electrical Engineering
  • Electronics Engineering
  • Mechanical Engineering
  • Industrial Engineering
  • Civil Engineering
  • Chemical Engineering
  • Metallurgical Engineering
  • Materials Science

 

MORE ABOUT THE BURSARY PROGRAMME – COVERAGE VALUE & SERVICE CONTRACT

The following expenses will be covered by the bursary award: tuition fees, prescribed textbooks, accommodation and transport.

Once students have graduated, they are expected to work within the steel and engineering manufacturing sector at a company based in South Africa. The service contract period is 6 months for every year of funding received.

Recipients are selected based on academic performance. Shortlisted candidates will be contacted and final applicants will be informed of their application outcome by the end of December.

ELIGIBILITY REQUIREMENTS

Applicants must satisfy the following minimum entry criteria before applying (please note that failure to satisfy all the requirements will lead to your application not being considered):

  • South African citizen
  • 35 years old or younger
  • Completed Matric OR currently in Matric
  • Achieved a minimum overall average of 75% for Matric
  • Achieved good academic results for Mathematics and Science in Matric
  • Studying or intend on studying within one of the aforementioned fields of study
  • Studying or registered (and accepted) to study at a recognised University or University of Technology in South Africa
  • Passed your tertiary institutions standard aptitude test (or similar)
  • Proven financial need (total income of maximum R20 000 for a single parents and maximum R40 000 for combined income)
  • *Preference will be given to students from designated groups, as well as employees of SEIFSA member companies and dependents

 

HOW TO APPLY FOR THE BURSARY

Download and complete the SEIFSA Bursary Application Form (.pdf)

You are strongly advised to also download and agree to the SEIFSA Bursary Terms and Conditions(.pdf) before applying.
Submit clear copies of the following supporting documentation along with your completed application form (the submission of these documents is compulsory – if any items are missing, your application be disregarded):

  • ID document (certified copy of)
  • Colour photo (passport size)
  • Matric results, if currently in Matric (certified copy of)
  • Proof of registration or proof of acceptance at your selected tertiary institution
  • Latest academic results transcript (certified copy of)
  • Testimonial from someone of authority (school or employer)
  • Motivational letter explaining why you chose your field of study or career path and how you expect to make a positive contribution to society, if currently in Matric (maximum 1 page)
  • Summary of your results from previous year, if currently in your 2nd to 4th year of tertiary studies
  • Proof of parents income (payslips)
  • Medical declaration, if required for your field of study

 

Applications must be submitted in one of the following ways:
1) Email: bursaryapplications@seifsa.co.za
(Insert the words “SEIFSA Bursary Application – Your Full Name” in the email subject line).
2) Fax: 011 298 9543
3) Post: SEIFSA Human Capital and Skills Development Services, P O Box 1338, Johannesburg, 2000
4) Hand delivered: 6th Floor, Metal Industries House, 42 Anderson Street, Johannesburg, 2000

CLOSING DATE

30 November 2018.
(Applications submitted after this date will not be accepted – please apply before the closing date to ensure your application is considered.)

CONTACT THE BURSARY PROVIDER

For any queries related to this bursary programme, please contact SEIFSA directly:
The Steel and Engineering Industries Federation of Southern Africa (SEIFSA)
Contact Person: Khanya Vilakazi (Human Capital and Skills Development Manager)
Tel: 011 298 9425
Email: khanya@seifsa.co.za

 

TBWA\ Bursary South Africa 2018 – 2019

ABOUT THE COMPANY – TBWA\

TBWA Worldwide, founded in 1970, is an international advertising agency and a unit of the biggest advertising agency holding company in the world, the Omnicom Group. Today, TBWA has over 300 offices across 98 countries, where over 11 000 staff members are employed.

Some of TBWA’s international clients include Apple, Michelin, Airbnb, Nissan, Adidas, McDonald’s, Gatorade, Sotheby’s and more.

ABOUT THE BURSARY PROGRAMME – FIELDS COVERED & COVERAGE VALUE

TBWA\ will be awarding bursaries within the following fields of study:

  • Accounting
  • Creative/ Art
  • Digital and Insights
  • Digital Science
  • Human Resources
  • Marketing
  • PR (Public Relations)
  • Project Management
  • Strategy

The programme bursary will cover the following expenses: tuition fees, prescribed textbooks and travel expenses.

ELIGIBILITY REQUIREMENTS

Applicants must satisfy the following minimum entry criteria before applying (please note that failure to satisfy all the requirements will lead to your application not being considered):

  • South African citizen
  • Currently in Matric OR have completed Matric
  • Studying or plan to study within one of the aforementioned fields of study
  • Studying or have been accepted to study at a recognised tertiary institute in South Africa
  • Good academic record
  • Proven financial need

 

HOW TO APPLY FOR THE BURSARY

If you meet the above eligibility requirements and would like to apply, please request a copy of the application form by emailing: joey.moshoeu@tbwa.co.za
(Insert the words “TBWA\ Bursary Programme” in the email subject line).
Submit clear copies of the following supporting documentation along with your completed application form (the submission of these documents is compulsory – if any items are missing, your application be disregarded):

  • ID document (certified copy)
  • Grade 11 final results, if currently in Matric (certified copy)
  • Matric results, if currently in Matric (certified copy)
  • Matric certificate, if Matric completed (certified copy)
  • Latest tertiary record, if at tertiary level (certified copy)
  • Acceptance letter to study in 2019
  • Curriculum Vitae

 

CLOSING DATE

30 November 2018.
(Applications submitted after this date will not be accepted – please apply before the closing date to ensure your application is considered.)

CONTACT THE BURSARY PROVIDER

For any queries related to this bursary programme, please contact TBWA\ directly:
Contact Person: Joey Moshoeu
Email: joey.moshoeu@tbwa.co.za

 

Department of Rural Development and Agrarian Reform (DRDAR) Bursary South Africa 2018 – 2019

ABOUT THE COMPANY – DRDAR

The Department of Rural Development and Agrarian Reform (DRDAR) is responsible for the implementation of progressive rural development, land reform and food security programmes in the country.

As one of the departments of the South African government, the DRDAR’s mission is to promote and support rural development and agrarian reform interventions that will help alleviate poverty by way of integrated food security programmes and job creation.

ABOUT THE BURSARY PROGRAMME – FIELDS COVERED & SERVICE CONTRACT

The Department of Rural Development and Agrarian Reform (DRDAR) bursary will be awarded within the following fields of study:

  • Agriculture (Entomology) (BSc)
  • Agricultural Economics (BSc)
  • Agricultural Engineering (BSc)
  • Bioresource Engineering (BSc)
  • Vet Technologist (BSc)
  • Bachelor of Veterinary Science (BVSc)

 

Bursary recipients may be required to work for the Eastern Cape Department of Rural Development and Agrarian Reform once they have completed their studies.

Shortlisted candidates will be contacted – should you not receive feedback within 30 days, please regard your application as unsuccessful.

ELIGIBILITY REQUIREMENTS

Applicants must satisfy the following minimum entry criteria before applying (please note that failure to satisfy all the requirements will lead to your application not being considered):

  • South African citizen
  • Currently in Matric OR completed Matric
  • Passed Mathematics and Physical Science in Matric
  • Studying or plan to study within one of the aforementioned fields of study
  • Studying or have been provisionally accepted to study at a recognised tertiary institute in South Africa
  • Students with disabilities are welcome to apply
  • *Preference will be given to previously disadvantaged students who reside within the Eastern Cape

 

HOW TO APPLY FOR THE BURSARY

Application forms can be collected at any of the Rural Development and Agrarian Reform and Departmental offices.
Submit clear copies of the following supporting documentation along with your completed application form (the submission of these documents is compulsory – if any items are missing, your application be disregarded):

  • ID document (certified copy)
  • Matric latest results, if currently in Matric (certified copy)
  • Matric certificate, if completed Matric (certified copy)
  • Proof of admission or provisional admission to study at a tertiary institute
  • Parent/ guardian’s ID documents (certified copies)
  • Parent/ guardian’s proof of income (affidavit regarding family financial status)

 

Applications must be submitted in one of the following ways:
1) Post:
The Manager: Human Resource Development Department of Rural Development & Agrarian Reform
Private Bag x 0040
Bhisho
5605

2) Hand delivered:
Room 1083
1st Floor
Tyamzashe Building
Phalo Avenue
Civic Square
Bhisho
5605

(Please note that faxed and emailed applications will NOT be accepted)

CLOSING DATE

30 November 2018.
(Applications submitted after this date will not be accepted – please apply before the closing date to ensure your application is considered.)

CONTACT THE BURSARY PROVIDER

For any queries related to this bursary programme, please contact the DRDAR directly:
Contact Person: Mr M. Nzimande / Ms L. Mqedazwe
Tel: 040 602 5220 / 040 602 5222 / 040 602 5223

TOTAL Bursary South Africa 2018 – 2019

ABOUT THE COMPANY – TOTAL

Total South Africa is part of the Total Group, the French-based multinational company and one of the top 6 global oil companies. In Southern African, Total is made up of the following – Total South Africa; Totalgaz; Total Botswana; Total Namibia and Total Swaziland. The company now has a presence in over 130 countries.

Total South Africa was registered as a private company in 1954 – they manufacture, market and sell a variety of petroleum products to the countries industrial; commercial and retail markets. The products range from liquefied petroleum gas, lubricants, jet fuel and agro-chemicals, to bitumen, kerosene and greases. The energy company has a network of 530 service stations across the country

ABOUT THE BURSARY PROGRAMME – FIELDS COVERED & COVERAGE VALUE

Total have setup a bursary programme to assist 8 to 10 students in financial need each year, by covering the cost of their studies. The following expenses will be covered by the bursary programme: tuition, prescribed books, stationery and accommodation.

Bursaries will be awarded for the following fields of study:

  • Finance (Tax/ Accounting)
  • Economics
  • Marketing
  • Human Resources
  • Law and Corporate Governance
  • Health and Safety
  • Environmental Studies
  • Logistics/ Supply Chain Management
  • Mechanical Engineering
  • Industrial Engineering
  • Civil Engineering

 

ELIGIBILITY REQUIREMENTS

Applicants must satisfy the following minimum entry criteria before applying (please note that failure to satisfy all the requirements will lead to your application not being considered):

  • South Africa citizen
  • Between 18 and 23 years old
  • Completed Matric
  • Studying or intend on studying full-time within one of the aforementioned fields of study
  • Studying or intend on studying at a University or an FET college in South Africa
  • Students who are in their 3rd year of study may also apply, if they have maintained a minimum average of 65% for their first 2 years of study
  • Proven financial need
  • NOT currently receiving funding/ financial assistance from any other company or institution
  • *Preference will be given to previously disadvantaged individuals who have completed Matric and have received university exemption

 

HOW TO APPLY FOR THE BURSARY

Download and complete the Total Bursary Application Form (.pdf)
Submit clear copies of the following supporting documentation along with your completed application form (the submission of these documents is compulsory – if any items are missing, your application be disregarded):

  • ID document (certified copy of)
  • Most recent academic record (certified copy of)
  • Admission letter or proof of registration from a recognised tertiary institution
  • CV (with your contact details)
  • Motivational letter explaining why you should be awarded the bursary (to be written by the applicant themselves)
  • Parents/ guardians proof of income (latest payslip)

 

Complete application forms and supporting documents can be submitted in one of the following ways:
1) Post:
Transformation and Development Division
3 Biermann Avenue
Rosebank
Johannesburg
2196
2) Email: total-training@total.co.za

*Note: please ensure that you label your application as follows: “Total Bursary Application – Your Full Name”

CLOSING DATE

30 November 2018.
(Applications submitted after this date will not be accepted – please apply before the closing date to ensure your application is considered.)

CONTACT THE BURSARY PROVIDER

For any queries related to this bursary programme, please contact Total directly:
Head Office
Tel: 011 778 2000