Night Shift Outbound Collections Agent – City of Johannesburg

 Gauteng

Key Performance areas

COLLECTIONS MANAGEMENT

Ensure that allocated collection targets are achieved
Ensure that allocated productivity targets are achieved
Use effective communication and negotiation to ensure successful commitments to pay Promises to Pay
Followup daily on progress of the PTPs and the respective statuses to optimise collections
Ensure full understanding of products working on
QUALITY MANAGEMENT

Understands, interprets and applies laws, rules, regulations, policies andor procedures to collections process
Adhere to utilize the collections call scripts
Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
Deals with people andor debtors in a manner which shows empathy, tact, and professionalism

Requirements

Working experience within an outbound debt collections environment outbound sales environment outbound customer service environment
1 2 years Collections experience
2 years and above call centre experience would be advantageous
Credit and Criminal clear
Strong communication skills
Computer literate
Understanding working knowledge of a collections system is advantageous

Skills

Target driven
High level of integrity
Strong work ethic
Selfmotivated
Able to work under pressure
Reliable
Time management
Able to work in a team

Remuneration Structure

Basic Salary PLUS Uncapped Commission
Funeral Cover at the full cost of the employer
Life Cover at the full cost of the employer
Disability Cover at the full cost of the employer
Medical Cover at the full cost of the employer, after successful completion of probation period

Working Hours

NIGHT SHIFT

Monday Thursday 1600pm until 2030pm
Friday 1600pm until 2000pm
Saturday You will be required to work a maximum of 2 Saturdays per month, each Saturday from 0800am until 1400pm

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