Inbound Call Centre Agent Transaction Capital Recoveries

Johannesburg, GautengContract

Taking of inbound calls to Commercial/Non-Commercial license holders in order to service all clients and provide accurate and fast resolution to any and all inbound queries. Managing all queries through resolution process, updating accurate details and statistics of all queries by providing product information to clients 
Query resolution and system updating
Fast and effective client service in relation to:

  • Confirm right party contact and reason for call;
  • Link all incoming calls to the correct account reference;
  • Probe, determine and update system with reason for query;
  • Confirm and or update client’s details

oBanking details
oPayment methods;
oBalance enquiries;
oUpdating of consumer (client details)
oDemonstrate exceptional client centric and customer focus;
oAnticipate consumer needs and how to best service them.

  • Load payment arrangements, client demographic details or any additional information in respect of updating of licence holder information;
  • Capture notes on system regarding important information and arrangement with client;
  • Providing of accurate information to enquiring consumers;
  • Fast and effective service (service with a smile)
  • Summarize and confirm engagement and capturing of all relevant information on system

Quality

  • Comply with the Call Centre policies and procedures;
  • Achieve set quality targets.
  • Minimize number of errors on:

oCall handling skills
oWrapping up of call
oDetailed updating of notes and actions taken
oAdvice on payment methods
oClient details update

  • Handle calls in a professional, courteous manner at all times
  • To action customer complaints, queries and administrative task

Sound understanding of call centre

  • Advise customers of necessary actions and strategies in managing of their account.
  • Contact centre – fast and effective client service with minimum standards of quality work to be achieved.
  • All calls answered in under 20 seconds with a zero rework policy;
  • Adherence at all times to Call Centre policies and procedures
  • Answer customer questions regarding problems with their accounts.
  • Query resolution in pro-active manner including referral and liaison with customer services manager

Required Minimum Education/Training

  • Grade 12;
  • Call Centre Management

Required Minimum Work Experience

  • Call centre management working experience; preferably within a customer call centre environment: must be proficient in relevant computer and Windows applications
  • Attention to detail and ability to produce quality results
  • Sound understanding of call centre environment

Technical:
Business Acumen
Sound knowledge & understanding of the Broadcasting Act; and any related compliance legislation.
Quality Assurance
Problem solving & analytical skills
Quick on system updating
Deep understanding of query resolution processes

Behavioural:
Client centric
Results and deadline driven
Resilience
Team-player
Multi – tasking
Consistency
Communication (verbal and listening )

APPLY HERE

HRBP Support

South Africa

Position Description

Position Title: HRBP Support
 
 
The Main Purpose of the job is to support HR and Management at the Durban Assembly Plant to drive key HR related issues that drive business performance and participate in the delivering of business goals.


Reporting: This role will be reporting to the HR Manager, Durban Assembly Plant.


Job Objectives:
 

  • Support HR Manger to ensure that HR strategy and activities are aligned with and ensure the delivery of business goals.
  • Day to day operational support for the site
  • Coordinate and facilitate site inductions for new staff including explanation of new starter packs, identification and access cards.
  • Support site with recruitment, administration and starter packs
  • Co-ordinate all related meetings at the Plant/Trainings/Catering requirements
  • Support with minute taking and action logs
  • Co-ordination all performance evaluation reconciliations with Managers/Production Leaders/Team Leaders for all blue collar employees and Learners/Temps
  • Consolidate and co-ordinate monthly KRONOS Report for Business Control and hours per truck.
  • Co-ordinate all Legal compliance training needs/plan and arrange training/book medicals with clinic/follow up on medical reports and invoices for payment.
  • Commit to continuous improvement of services, systems and processes.
  • Promote Volvo Group values in the organisation
  • Ensure effective, open communication practices to foster a cross functional, collaborative team environment with all departments.
  • Support the effective implementation of HR policies, methodologies and guidelines.
  • Proactively build and promote strong employee trust and open communication between all levels through the use of different Volvo tools
  • Support all wellness-related matters
  • Secure that the business unit complies with employment laws, legislation and applicable Volvo policies.
  • Must be able to communicate all levels within the Plant

 
Education and Job Experience
 

  • Must a Matric Certificate
  • Must have a Human Resources Management Diploma or Degree
  • Must be Computer Literate on MS office, Excel, KRONOS
  • Must have minimum 3-4 years previous working experience in HR/automotive/manufacturing environment
  • National Bargaining Forum experience will be advantageous

Job Knowledge and Skills
 

  • Ability to develop effective relationships at all levels within the company. 
  • Good oral and written communication skills
  • Demonstrated ability to solve problems quickly
  • Interpersonal skills. 
  • Negotiation skills. 
  • Planning and organizational skills. 
  • Creative, curious and open mind
  • Integrity, courage and trustworthy
  • Knowledge and understanding of operational HR.

 
Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer.
 

About us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions, as well as all production of Volvo, Renault and Mack trucks. The organization is responsible for spare parts supplies to the Group’s customers as well as for designing, operating and optimizing logistics and supply chain for all brands, production facilities and distribution centers where the Volvo Group operates. In Volvo Group Trucks Operations you will be part of a diverse team of highly skilled professionals who work with passion, trust and embrace change to stay ahead. We make our customers win.

Auto req ID

91469BR

Entity

Group Trucks Operations

State / Province

Kwa-zulu Natal

City/Town

Amanzimtoti/Umbogintwini

Employment/Assignment Type

Regular

Travel Required (maximum)

None

Functional Area

Human Resources

Last application date

30-Jan-2019

APPLY HERE

Kantar: Graduate / Internship Programme 2019

Location: Johannesburg

What do we expect from “You”?

We expect you to be Passionate about the learning’s you will take from this great opportunity.

We expect you to be Impactful to take up the challenges and contribute the best way you can.

We expect you to be Supportive to your team and the way you approach your work.

We expect you to be Creative and be bold to explore ideas and new ways of doing things.

We expect you to be Trustworthy so you and your team can foster great working relationship and work ethics.

Key Responsibilities

  • Setting up of projects under supervision
  • Interdepartmental project management
  • Questionnaire design & management
  • Preparing fieldwork materials under supervision
  • Specking and checking of code frames
  • Data/chart/coding specking and checking
  • Initial analysis of data and report preparation
  • Checking and proofreading presentations
  • Travel to client meetings as and when required (very occasionally may require overnight trips)
  • Internal presentations
  • General project administration and client files
  • Contact reports for client meetings

Minimum Qualifications

  • 3 year degree, preferably in Research, Marketing, Statistics, Business Science, Economics, Mathematics, Computer Science and  Engineering
  • No previous research experience is required but a passion for brands and advertising is a must, a curiosity to understand consumer thinking and opinion and a desire to advise clients how to improve their brand’s performance in the market place.
  • Previous in-house media planning knowledge / experience an advantage.
  • A natural aptitude for Quant / Qual / Brand development

Technical Competencies required:

  • PC literacy in Word, Excel & PowerPoint
  • Excellent English writing and verbal skills
  • Numerical competency

Personal/Behavioral Competencies

  • Project management

How To Apply

Apply Online for the Kantar: Graduate / Internship Programme 2019

VOLVO GROUP GRADUATE PROGRAMS 2019

Do you want to work where the action is? Are you looking for a springboard to a career destined to shape the future of transportation? It doesn’t matter if your heart beats for engineering, finance, IT or logistics – we can offer you a palette of international graduate programs tailored to meet your needs and designed to make you excel. Welcome to the world of exciting possibilities!

WHICH GLOBAL GRADUATE PROGRAM SUITS YOU BEST?

International

Do you want to experience just how global the Volvo Group is and take a key position in forming the future of sustainable transport solutions? If so, this program is the perfect starting point.

International Graduate Program 

Two engineers in a lab

Engineering

Are you passionate about complex engineering projects and eager to use your technical skills to solve real business problems and drive innovation? Then this program will kick-start your career.

Engineering Graduate Program 

Operations Graduate Program

Operations

Is developing the next generation of production plants your ideal challenge? Do you want to influence the future in the global exchange of goods, service and information? Then this is an excellent start to your career in manufacturing and logistics.

Operations Graduate Program 

IT Graduate Program

IT

Are connectivity, electrification and digitalization concepts that trigger your imagination? Would you like to be in the epicentre of IT development and help create the business of tomorrow? If so, this program will give you a great foundation for your future career.

IT Graduate Program 

Accounts Officer III Unitrans Supply Chain Solutions

Delmas, MpumalangaPermanent

We have a great opportunity to Unitrans as a Accounts Officer in Sephaku Delmas to handle all general administration and financial duties such as bookkeeping, problem solving and maintaining filing system. Please view full job spec for more information

Minimum Requirements

Education and Experience

  • Grade 12
  • Relevant tertiary qualification
  • Valid Driver’s License
  • Advance Excel skills
  • Previous Bookkeeping / supervisory experience

Skills and Knowledge

  • Computer Literate
  • Strong administration skills
  • Problem solving abilities
  • Self Motivated
  • Attention to Detail
  • Analytical / Problem solving ability
  • Ability to work independently
  • Good admin and organizational skills
  • Good communication between Management, Staff & Client.
  • Knowledge of Sage (CS3)
  • Ability to work under pressure
  • Deadline orientated
  • Ability to liaise with management, customers and suppliers

Job Specification

Key Performance Areas

  • Preparation of revenue schedules
  • Management & capture of fuel transactions
  • Petty cash control
  • Preparation of weekly flash reports for review.
  • Flash variance reporting
  • Preparation of month end reports
  • Verify trail balance transactions
  • Debtors invoicing
  • Creditors posting
  • Other admin tasks required from time to time
  • Ensure relevant deadlines are met.
  • Preparation & capturing of month end journals.

APPLY HERE

Branch Admin Supervisor | Europcar | O.R. Tambo International Airport imperial group

Kempton Park, Gauteng Europcar at O.R. Tambo International Airport has a vacancy for a Branch Administration Supervisor. In the front office we are working to provide customers with the level of services that lives up to our “Your way to a great day” philosophy, but this is only possible with the support of the back office team, which is why this is such a great opportunity.

APPLY HERE

Receptionist / Assistant Muprostaffing

Midrand, GautengR9 000 a month  

Well established company is looking for a front desk receptionist, also to assist the MD. Must have experience.

Duties will include:

  • typing,
  • bookings
  • travel arrangements
  • Operating Switchboard
  • Receiving clients
  • Filing
  • Basic administration

Requirements:

  • Matric
  • Previous admin experience
  • SAP essential
  • Fully bilingual
  • Professional Communication Skills

Salary: R9 000 

APPLY HERE

Glencore: Learnership Programme 2019

Closing Date: 17 January 2019
Location: Rhovan

Ref: 25102

Glencore is offering a learnership programme in the following areas:

  • Boilermaker,
  • Fitter,
  • Electrical,
  • Diesel Mechanic,
  • Instrumentation,
  • Rigger

QUALIFICATIONS

  • Grade 17 with pass mark (40% and above) in Mathematics and Physical Science or Technical Matric with relevant trade theory
  • Level Basic Artisan Skills Training

SKILLS REQUIREMENTS

  • Diligent. precise and disciplined
  • Good communication skills

JOB OBJECTIVES

  • Attend Basic and Advanced Engineering Skills Courses
  • Assist with basic artisan work during practical exposure phases Operate within a team

How To Apply

Send your CV and quoting the reference number  to hr.rhovan@glencore.co.za

CETA: Bursary / Scholarship Programme 2019

CLOSING DATE: 31 January 2019

The Construction Education and Training Authority hereby invites all suitable students interested in Construction related studies to apply for bursary from the year 2019.

ABOUT THE BURSARY

A maximum of R80 000.00 per annum will be awarded to successful students covering tuition, prescribed books/stationery, residence costs (no private accommodation) and meals.

The bursary scheme is targeting qualifications in the Construction Sector including but are not limited to:

Universities Degree Qualification

  • BSc Architecture
  • BSc Land Surveying
  • BSc Civil Engineering
  • BSc Quantity Surveying
  • BSc Construction Management
  • Advanced Diploma in Civil Engineering
  • B degree in Geomatics
  • BSc Urban and Regional Planning
  • BSc Property Development
  • BSc in Real Estate

Universities of Technologies

  • National Diploma (ND): Building
  • ND: Civil Engineering
  • ND: Quantity Surveying
  • ND: Electrical Engineering
  • ND. Town and Regional Planning
  • ND: Land and Property Development
  • ND: Architecture
  • ND: Geomatics
  • ND: Construction

TVET Colleges

  • NCV: Civil Engineering and Building (Level 2-4)
  • NCV: Electrical Infrastructure Construction (Level 2-4)
  • NATED: Electrical Engineering (N1-N6)
  • NATED: Civil Engineering (N1-N6)

ELIGIBILITY

  • Both under graduate and post-graduate students up to Honor’s level may apply
  • Immediate CETA employee’s family members may not apply
  • Students currently funded by CETA through entities may not apply
  • Applications will only be considered from South African citizens studying in Public Institutions

SELECTION CRITERIA

  • Selection of successful students will be strictly on academic merit with pure Maths and Physical Science
  • No Bursaries will be granted to existing students who are not promoted to the next year.
  • In making the final selection, preference will be given to:
    • Previously disadvantaged individuals, Students from Rural Areas, students with Disabilities, Females and beneficiaries of Military Veterans
  • The bursary is renewable annually, based on academic performance/results

SUPPORTING DOCUMENTATION REQUIRED

  • Certified copy of ID document
  • Certified copy of guardian/parents proof of income or social grant/pension
  • Letter of acceptance from tertiary institution University University of Technology or TVET College
  • Full academic history for students already studying at University or University of Technology
  • Grade 12 June 2017 results for Matriculants Age (not more than 35 years of age)
  • Income (parents not earning more than R350k per annum)

Please note: Only short-listed applicants will be contacted.

For more information, please contact: Rose Skosana: 011 265 5934 / 071 371 6528

HOW TO APPLY:

Download Application Form and Apply Online for the CETA Bursary / Scholarship Programme

Product Administrator Data Centrix

Midrand, Gauteng  

Purpose of position:
Assist the Product Manager to manage a strategy to optimize product/brand performance in the market place and achieve set targets.

Key Responsibility Areas:
Develop and build relations with all vendors within the category.
Assist the Product Manager in all internal operations
Ensure inventory is maintained accurately to comply with company working capital targets and customer satisfaction metrics.
Load part number, cross sell stock, transfers and allocations
Update costs and sales agreement on the system
Create builds to fulfill back order
Assist with rebates and quotes from sales and advise on the best specification and price
Ensure that customer related queries are effectively dealt with.
Liaise with Marketing Services, Sales, Customer Service and other departments within organization to assist in administration and management of product.
Assist the team with other related functions when and where required.
Develop, understand and engage in process, procedures and back office management
Submit Weekly/Monthly/quarterly reports as required by management, vendors and analysts.

Job Requirements:
Education & Experience
Matric/Grade 12
Degree/Diploma in Marketing an advantage
Minimum 2 years’ experience in supply chain and inventory management within the IT Industry essential Technical Competencies:
MS Office (Advanced) essential
Stock Management on ERP system will be an advantage
CRM explorer and Crystal reporting will be an advantage
Knowledge regarding accounting principles will be an advantage
Networking
Business Acumen
Innovative
Action Orientated
Time Management

APPLY HERE