Taking of inbound calls to Commercial/Non-Commercial license holders in order to service all clients and provide accurate and fast resolution to any and all inbound queries. Managing all queries through resolution process, updating accurate details and statistics of all queries by providing product information to clients Query resolution and system updating Fast and effective client service in relation to:
Confirm right party contact and reason for call;
Link all incoming calls to the correct account reference;
Probe, determine and update system with reason for query;
Confirm and or update client’s details
oBanking details oPayment methods; oBalance enquiries; oUpdating of consumer (client details) oDemonstrate exceptional client centric and customer focus; oAnticipate consumer needs and how to best service them.
Load payment arrangements, client demographic details or any additional information in respect of updating of licence holder information;
Capture notes on system regarding important information and arrangement with client;
Providing of accurate information to enquiring consumers;
Fast and effective service (service with a smile)
Summarize and confirm engagement and capturing of all relevant information on system
Comply with the Call Centre policies and procedures;
Achieve set quality targets.
Minimize number of errors on:
oCall handling skills oWrapping up of call oDetailed updating of notes and actions taken oAdvice on payment methods oClient details update
Handle calls in a professional, courteous manner at all times
To action customer complaints, queries and administrative task
Sound understanding of call centre
Advise customers of necessary actions and strategies in managing of their account.
Contact centre – fast and effective client service with minimum standards of quality work to be achieved.
All calls answered in under 20 seconds with a zero rework policy;
Adherence at all times to Call Centre policies and procedures
Answer customer questions regarding problems with their accounts.
Query resolution in pro-active manner including referral and liaison with customer services manager
Required Minimum Education/Training
Call Centre Management
Required Minimum Work Experience
Call centre management working experience; preferably within a customer call centre environment: must be proficient in relevant computer and Windows applications
Attention to detail and ability to produce quality results
Sound understanding of call centre environment
Technical: Business Acumen Sound knowledge & understanding of the Broadcasting Act; and any related compliance legislation. Quality Assurance Problem solving & analytical skills Quick on system updating Deep understanding of query resolution processes
Behavioural: Client centric Results and deadline driven Resilience Team-player Multi – tasking Consistency Communication (verbal and listening )
The Main Purpose of the job is to support HR and Management at the Durban Assembly Plant to drive key HR related issues that drive business performance and participate in the delivering of business goals.
Reporting: This role will be reporting to the HR Manager, Durban Assembly Plant.
Support HR Manger to ensure that HR strategy and activities are aligned with and ensure the delivery of business goals.
Day to day operational support for the site
Coordinate and facilitate site inductions for new staff including explanation of new starter packs, identification and access cards.
Support site with recruitment, administration and starter packs
Co-ordinate all related meetings at the Plant/Trainings/Catering requirements
Support with minute taking and action logs
Co-ordination all performance evaluation reconciliations with Managers/Production Leaders/Team Leaders for all blue collar employees and Learners/Temps
Consolidate and co-ordinate monthly KRONOS Report for Business Control and hours per truck.
Co-ordinate all Legal compliance training needs/plan and arrange training/book medicals with clinic/follow up on medical reports and invoices for payment.
Commit to continuous improvement of services, systems and processes.
Promote Volvo Group values in the organisation
Ensure effective, open communication practices to foster a cross functional, collaborative team environment with all departments.
Support the effective implementation of HR policies, methodologies and guidelines.
Proactively build and promote strong employee trust and open communication between all levels through the use of different Volvo tools
Support all wellness-related matters
Secure that the business unit complies with employment laws, legislation and applicable Volvo policies.
Must be able to communicate all levels within the Plant
Education and Job Experience
Must a Matric Certificate
Must have a Human Resources Management Diploma or Degree
Must be Computer Literate on MS office, Excel, KRONOS
Must have minimum 3-4 years previous working experience in HR/automotive/manufacturing environment
National Bargaining Forum experience will be advantageous
Job Knowledge and Skills
Ability to develop effective relationships at all levels within the company.
Good oral and written communication skills
Demonstrated ability to solve problems quickly
Planning and organizational skills.
Creative, curious and open mind
Integrity, courage and trustworthy
Knowledge and understanding of operational HR.
Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer.
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.
Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions, as well as all production of Volvo, Renault and Mack trucks. The organization is responsible for spare parts supplies to the Group’s customers as well as for designing, operating and optimizing logistics and supply chain for all brands, production facilities and distribution centers where the Volvo Group operates. In Volvo Group Trucks Operations you will be part of a diverse team of highly skilled professionals who work with passion, trust and embrace change to stay ahead. We make our customers win.
We expect you to be Passionate about the learning’s you will take from this great opportunity.
We expect you to be Impactful to take up the challenges and contribute the best way you can.
We expect you to be Supportive to your team and the way you approach your work.
We expect you to be Creative and be bold to explore ideas and new ways of doing things.
We expect you to be Trustworthy so you and your team can foster great working relationship and work ethics.
Setting up of projects under supervision
Interdepartmental project management
Questionnaire design & management
Preparing fieldwork materials under supervision
Specking and checking of code frames
Data/chart/coding specking and checking
Initial analysis of data and report preparation
Checking and proofreading presentations
Travel to client meetings as and when required (very occasionally may require overnight trips)
General project administration and client files
Contact reports for client meetings
3 year degree, preferably in Research, Marketing, Statistics, Business Science, Economics, Mathematics, Computer Science and Engineering
No previous research experience is required but a passion for brands and advertising is a must, a curiosity to understand consumer thinking and opinion and a desire to advise clients how to improve their brand’s performance in the market place.
Previous in-house media planning knowledge / experience an advantage.
A natural aptitude for Quant / Qual / Brand development
Do you want to work where the action is? Are you looking for a springboard to a career destined to shape the future of transportation? It doesn’t matter if your heart beats for engineering, finance, IT or logistics – we can offer you a palette of international graduate programs tailored to meet your needs and designed to make you excel. Welcome to the world of exciting possibilities!
WHICH GLOBAL GRADUATE PROGRAM SUITS YOU BEST?
Do you want to experience just how global the Volvo Group is and take a key position in forming the future of sustainable transport solutions? If so, this program is the perfect starting point.
Is developing the next generation of production plants your ideal challenge? Do you want to influence the future in the global exchange of goods, service and information? Then this is an excellent start to your career in manufacturing and logistics.
Are connectivity, electrification and digitalization concepts that trigger your imagination? Would you like to be in the epicentre of IT development and help create the business of tomorrow? If so, this program will give you a great foundation for your future career.
We have a great opportunity to Unitrans as a Accounts Officer in Sephaku Delmas to handle all general administration and financial duties such as bookkeeping, problem solving and maintaining filing system. Please view full job spec for more information
Education and Experience
Relevant tertiary qualification
Valid Driver’s License
Advance Excel skills
Previous Bookkeeping / supervisory experience
Skills and Knowledge
Strong administration skills
Problem solving abilities
Attention to Detail
Analytical / Problem solving ability
Ability to work independently
Good admin and organizational skills
Good communication between Management, Staff & Client.
Knowledge of Sage (CS3)
Ability to work under pressure
Ability to liaise with management, customers and suppliers
Kempton Park, Gauteng Europcar at O.R. Tambo International Airport has a vacancy for a Branch Administration Supervisor. In the front office we are working to provide customers with the level of services that lives up to our “Your way to a great day” philosophy, but this is only possible with the support of the back office team, which is why this is such a great opportunity.
Purpose of position: Assist the Product Manager to manage a strategy to optimize product/brand performance in the market place and achieve set targets.
Key Responsibility Areas: Develop and build relations with all vendors within the category. Assist the Product Manager in all internal operations Ensure inventory is maintained accurately to comply with company working capital targets and customer satisfaction metrics. Load part number, cross sell stock, transfers and allocations Update costs and sales agreement on the system Create builds to fulfill back order Assist with rebates and quotes from sales and advise on the best specification and price Ensure that customer related queries are effectively dealt with. Liaise with Marketing Services, Sales, Customer Service and other departments within organization to assist in administration and management of product. Assist the team with other related functions when and where required. Develop, understand and engage in process, procedures and back office management Submit Weekly/Monthly/quarterly reports as required by management, vendors and analysts.
Job Requirements: Education & Experience Matric/Grade 12 Degree/Diploma in Marketing an advantage Minimum 2 years’ experience in supply chain and inventory management within the IT Industry essential Technical Competencies: MS Office (Advanced) essential Stock Management on ERP system will be an advantage CRM explorer and Crystal reporting will be an advantage Knowledge regarding accounting principles will be an advantage Networking Business Acumen Innovative Action Orientated Time Management